đź”’ Privacy Policy

Effective Date: 9th Oct 2025
Website: mumchu.com
Contact Email: creationsarwin@gmail.com

This Privacy Policy describes how creationsarwin@gmail.com (“MUMCHU”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website mumchu.com (“Site”).

đź“ž Contact

After reviewing this policy, if you have any additional questions, require more information about our privacy practices, or wish to make a complaint, please contact us by email at creationsarwin@gmail.com or by mail using the details below:

Arwin Creations
74 Tarun Sengupta Sarani
Kolkata – 700079, West Bengal, India

🧾 Collecting Personal Information

When you visit our Site, we collect certain information about your device, interaction with the Site, and details necessary to process your purchases. We may also collect additional information when you contact us for customer support.

In this Privacy Policy, “Personal Information” refers to any data that can identify an individual. Below are the types of information we collect and why:

1. Device Information

  • Purpose of collection: To ensure our Site loads accurately, enhance user experience, and perform analytics on Site usage.
  • Source of collection: Automatically collected through cookies, log files, web beacons, tags, and pixels.
  • Disclosure for business purpose: Shared with service partners such as Shiprocket, Razorpay, Facebook, Instagram, WhatsApp, and Google.
  • Personal Information collected: Browser version, IP address, time zone, cookie data, viewed products, search terms, and Site interactions.

2. Order Information

  • Purpose of collection: To provide products or services, process payments, arrange shipping, send invoices, confirm orders, communicate with you, and screen for fraud or risk.
  • Source of collection: Collected directly from you during checkout.
  • Disclosure for business purpose: Shared with Shiprocket, Razorpay, Facebook, Instagram, WhatsApp, and Google.
  • Personal Information collected: Name, billing and shipping addresses, payment details, email address, and phone number.

3. Customer Support Information

  • Purpose of collection: To assist with queries, handle returns or refunds, and improve our customer service experience.
  • Source of collection: Collected directly from you via email, chat, or other communication channels.
  • Disclosure for business purpose: Shared with our processors and communication platforms such as Facebook, Instagram, WhatsApp, and Google.
  • Personal Information collected: Offline data such as name, email address, and communication details.

👶 Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe your child has provided us with such information, please contact us immediately at creationsarwin@gmail.com for prompt deletion.

đź”— Sharing Personal Information

We share your Personal Information with service providers to facilitate our operations and fulfill contracts with you, as described above.

We may also share information to comply with applicable laws or respond to lawful requests (such as court orders or subpoenas) to protect our legal rights.

🎯 Behavioural Advertising

We use your Personal Information to deliver targeted advertisements and marketing communications that may interest you. Examples include:

  • Using Google Analytics to understand how users interact with our Site. Read more: Google Privacy Policy or opt out here.
  • Sharing your usage and purchase data with advertising platforms such as Facebook, Instagram, and Google Ads to display relevant promotions.

For more about targeted advertising, visit the Network Advertising Initiative (NAI) guide.

Opt-Out Links:

📦 Using Personal Information

We use your Personal Information to:

  • Offer and deliver products or services.
  • Process payments and manage shipping.
  • Keep you updated about orders, offers, and promotions.
  • Comply with legal obligations and ensure fraud prevention.

đź•’ Retention of Data

When you make a purchase, we retain your Personal Information for our business records unless and until you request its deletion. For more details about data erasure or modification, please see the “Your Rights” section below.

🍪 Cookies

A cookie is a small file stored on your device when you visit our Site. Cookies enhance your browsing experience by remembering your preferences (such as login details or region) and tracking website usage to help us improve our services.

We use the following types of cookies:

  • Functional Cookies: Enable core site functionality such as cart management and checkout.
  • Performance Cookies: Help us analyze visitor behavior and improve the website.
  • Advertising Cookies: Deliver personalized ads and promotions based on your browsing activity.
  • Social Media Cookies: Allow you to share content on platforms like Facebook and Instagram.

You can manage or disable cookies through your browser settings, though some features of the Site may not function properly if cookies are disabled.

⚖️ Your Rights

If you are located in India or any jurisdiction with data protection rights, you have the right to access, correct, or request deletion of your Personal Information held by us. You may also withdraw consent for certain processing activities.

To exercise your rights, please contact us at creationsarwin@gmail.com. We will respond within a reasonable timeframe as per applicable laws.

đź“ś Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on this page with the updated effective date.

📬 Contact Us

For questions, concerns, or feedback regarding this Privacy Policy, contact us at:

📧 creationsarwin@gmail.com
đź“ž +91 87775 33720
đź“Ť 74 Tarun Sengupta Sarani, Kolkata – 700079, West Bengal, India

Thank you for trusting MUMCHU with your personal information. We are committed to protecting your privacy and providing a safe shopping experience.