FAQ
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Frequently Asked Questions
We offer a wide range of comfortable and stylish kids’ clothing, including casual wear, party outfits, ethnic wear, and seasonal collections for boys and girls. Every outfit is made with soft, skin-friendly fabrics that keep your little ones comfy all day long.
Browse our collection, choose your favorite items, select the right size, and click “Add to Cart.”
Once you’re ready, proceed to checkout and complete your purchase through our secure Razorpay payment gateway.
We accept the following payment methods via Razorpay:
- Credit/Debit Cards (Visa, MasterCard, RuPay)
- UPI Payments
- Net Banking
- Wallets like Paytm, PhonePe, and Google Pay
All transactions are safe, secure, and encrypted.
Orders are processed within 1–2 business days and delivered within 5–7 working days, depending on your location.
Our trusted delivery partner Shiprocket ensures safe and timely delivery across India.
Once your order is shipped, you’ll receive a tracking ID via email and WhatsApp.
You can use it to track your shipment directly on the Shiprocket tracking portal.
Yes, returns and exchanges are accepted within 7 days of delivery for size issues, wrong items, or manufacturing defects.
Products must be unused, unwashed, and with original tags.
To initiate, email creationsarwin@gmail.com with order details and images.
You can cancel your order before it is shipped.
Once dispatched via Shiprocket, cancellations are not allowed.
Email creationsarwin@gmail.com immediately with your order ID to request cancellation.
Currently, Cash on Delivery is not available.
We only accept secure online payments via Razorpay.
Absolutely! Our fabrics are soft, breathable, and hypoallergenic, ensuring maximum comfort and safety for your child’s delicate skin.
- Wash in cold water
- Use mild detergent
- Avoid bleach
- Dry in shade
Care instructions are also mentioned on each product page.
Yes, completely safe. We use SSL encryption and Razorpay’s secure payment system.
We do not store sensitive details like your card number or CVV.
You can review our full Privacy Policy for more details.
Yes, we deliver pan-India through Shiprocket.
Shipping charges and timelines are shown at checkout before payment.
📧 Email: creationsarwin@gmail.com
📍 Address: 74 Tarun Sengupta Sarani, Kolkata 700079, West Bengal, India
🕒 Working Hours: Monday to Saturday (10 AM – 7 PM)
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